EVERYDAY FREE RETURNS & EXCHANGES
We want you to be totally confident about every order you place, so we have a 90 day return policy to put your mind at ease.
Exchanges
We are committed to your satisfaction and our team is happy and available to provide product and sizing guidance. Please call or email us anytime and we will help you with an exchange.
- (844) 482-4800
- support@samuelhubbard.com
Our business hours are Monday through Friday, 6am–5pm Pacific Time, and Saturday and Sunday, 8am - 4:30pm Pacific Time, not including holidays.
Refunds
If you are not 100% satisfied with your purchase, we will gladly issue you a full refund for any unworn or unaltered merchandise within 90 days of the original purchase date. Call or email us or follow the below steps to process the return yourself.
| STEP 1 FILL OUT THE RETURN FORM |
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| You will need the order number, which can be found on the packing slip and on your order confirmation e-mail. | |
| STEP 2 PRINT A FREE LABEL AND PACKAGE UP YOUR BOX |
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| From the Return Form you will access the free UPS shipping label. Put the unworn shoes back in their original box and place in an outer carton with the label. | |
| STEP 3 DROP OFF YOUR BOX AT UPS |
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| Bring the package to your local UPS store, UPS drop box, or give to a UPS driver. Here's how to find a location near you: https://www.ups.com/dropoff | |
Can I return shoes that I’m not satisfied with if I’ve tested them around the house?
Yes, please try on your new footwear inside on a clean surface to make sure you're happy with the look and fit. Footwear must be in original unworn condition to be accepted for a refund or exchange.
How will you notify us and when can I expect to see the refund?
We will notify you via e-mail once your return has been processed. It takes up to two weeks to process returns and issue a credit. The refund should appear on your credit card statement by your next billing cycle. We will issue you a full credit in the form of your original method of payment, including any taxes paid. If you chose to use an expedited shipping method when you placed your order, that fee will not be refunded.
Can I return items not purchased at Samuelhubbard.com?
Occasionally, Samuel Hubbard ships shoes directly to our customers at the request of a third-party store or website where the purchase was made. If that is the case, please contact the retail store or website where the purchase was made for a refund.
I received incorrect or defective shoes, what should I do?
We endeavor to produce very high-quality, well-crafted footwear and would like to know as soon as possible if you find a defect in your shoes. Please call us at (844) 482-4800 or send an email to support@samuelhubbard.com. We will gladly exchange the item or issue a full refund.
How do I get a different size?
Call our Customer Service team at 844.482.4800 or email support@samuelhubbard.com and we will be happy to help you exchange your shoes for a different size.
If you prefer to do this transaction online, you can follow the instructions to return your item and place a new, separate order for the correct size. Note that it can take up to two weeks for your credit to be issued on the returned pair.
How do I exchange my shoes for a different style?
If you're interested in a different style, please follow the instructions to return your item. It can take up to two weeks to process returns and issue a credit. We will notify you via e-mail once your return has been processed. You may place your replacement order for the new style at any time.
If you have any questions or would simply like us to enter your new order and prepare the Return Form for you, please email support@samuelhubbard.com or call us at (844) 482-4800 Monday through Friday, 6am–5pm Pacific Time, and Saturday and Sunday, 8am - 4:30pm Pacific Time.
