Returns & Exchanges


Our return policy is easy. Need to make a return? No problem.

We’ll even take care of the shipping charges.

To return an item to us, fill out the Return Form. You will need your order number, which can be found on the packing slip and on your email order confirmation—or please feel free to call or email us and we’ll locate your order number for you.

  1.   Put the unworn shoes back in their original box and place in an outer carton.
  2.   Print a label and place on the carton (not the shoebox, please).
  3.   Bring the package to your local UPS store, UPS drop box, or give it to a UPS driver.

If you are returning new shoes purchased on this website, we will inspect them and issue you a full credit in the form of your original method of payment, including any taxes paid. Please note, if you choose to use an expedited shipping method when you place your order, that fee will not be refunded.

Keep in mind, the inspection could take a few days and the refund should appear on your credit card statement by your next billing cycle. As long as the shoes are in new, unworn condition, your credit will be forthcoming.

Shoes Not Purchased at

Occasionally, Samuel Hubbard ships shoes directly to our customers at the request of the retail store where the purchase was made. If that is the case, please contact the retail store or website where the purchase was made for a refund.

Incorrect or Defective Shoes

We endeavor to produce very high-quality, well-crafted footwear and would like to know as soon as possible if you find a defect in your shoes. Please call us at (844) 482-4800 or send an email to We will gladly exchange the item or issue a full refund at our expense.

Need a Different Style or Size?

Please follow the instructions to return your item. It takes up to two weeks to process returns and issue a credit. We will notify you via e-mail once your return has been processed. You may place your replacement order at any time.

If you have any questions or would simply like us to enter your new order and prepare the Return Form for you, please email or call us at (844) 482-4800 Monday through Friday 8 a.m. to 5 p.m. pacific time.