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Returns


Need to make a return? No problem. Returns and shipping are always free!

DO YOU NEED A DIFFERENT STYLE OR SIZE? CALL US NOW FOR HELP

We are committed to your satisfaction and our team is happy to provide some product and sizing guidance. You can always call or e-mail us at anytime support@samuelhubbard.com or follow the below steps to process your return yourself. Our business hours are 8am-5pm Pacific Time, Monday through Friday, not including holidays.

STEP 1
FILL OUT THE RETURN FORM
You will need the order number, which can be found on the packing slip and on your order confirmation e-mail.
STEP 2
PRINT A FREE LABEL AND PACKAGE UP YOUR BOX
From the Return Form you will access the free UPS shipping label. Put the unworn shoes back in their original box and place in an outer carton with the label.
STEP 3
DROP OFF YOUR BOX AT UPS
Bring the package to your local UPS store, UPS drop box, or give to a UPS driver. Here's how to find a location near you: https://www.ups.com/dropoff

 

NOTES ON THE RETURN PROCESS
We will notify you via e-mail once your return has been processed. It takes up to two weeks to process returns and issue a credit. The refund should appear on your credit card statement by your next billing cycle. We will issue you a full credit in the form of your original method of payment, including any taxes paid. If you chose to use an expedited shipping method when you placed your order, that fee will not be refunded.

SHOES NOT PURCHASED AT SAMUELHUBBARD.COM
If you have purchased shoes from somewhere other than samuelhubbard.com, please contact the retail store or website where the purchase was made for a refund.

INCORRECT OR DEFECTIVE SHOES
We endeavor to produce very high-quality, well-crafted footwear and would like to know as soon as possible if you find a defect in your shoes. Please call us at (844) 482-4800 or send an email to support@samuelhubbard.com. We will gladly exchange the item or issue a full refund at our expense.