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Gift Card FAQs
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Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
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Can more than one gift card be used towards a purchase?
Yes.
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Can I check my balance?
Yes, you may check your balance at any time here.
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Can gift cards be reloaded?
No, at this time, gift cards can't be reloaded.
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Can a gift card be used to pay for taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
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What is an e-gift card?
It's the perfect gift any time of the year. Select the amount you would like to give (between $100 and $400). We e-mail it to the lucky recipient's inbox. It's that simple!
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Will my gift card expire or decrease in value?
Samuel Hubbard Gift Cards don't have expiration dates or additional fees. The value of your gift card will be reduced when used to make a purchase.
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Where can I redeem my gift card?
Gift cards can only be redeemed online at samuelhubbard.com or by calling 844.482.4800.
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How long does it take for the recipient to receive the e-gift card?
Order processing times may vary by the time of day the order is placed, but the recipient will normally receive the e-gift card within six hours after the order is placed and payment is authorized and verified.
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How many gift cards may I purchase?
You may purchase an unlimited number of gift cards.
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Do you charge shipping for gift cards?
There is no shipping charge for the e-gift card.
Gift card terms and conditions
Coupons and discounts cannot be applied to gift card purchases. If other merchandise is included in your order, the coupon value will apply only to those items.
Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items.
Treat this gift card like cash. Samuel Hubbard will not be responsible for lost or stolen gift cards.
Samuel Hubbard gift cards are transferable and contain no expiration date.
Samuel Hubbard gift cards are non-refundable and cannot be exchanged or resold and cannot be redeemed for cash (except where required by law).
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I entered my gift card information. Why is it still asking for my credit card?
Your Samuel Hubbard gift card may not cover the full order total, which can include sales tax or the difference of the order. Gift card funds will be applied to your order total first, and any remaining amount will be covered by your credit card. On the Confirmation Order page, be sure to review the payment information and total charge of your order to confirm all details are correct.
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How are returns & credits handled?
If you would like to return an item that was purchased by a Samuel Hubbard gift card, your refund will be credited to an online credit. Any funds charged to a credit card will be automatically credited to the same gift card.
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Are there any fees associated with the purchase of an e-gift card?
No. You will only be charged the face value of the e-gift card.
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Can I buy an e-gift card for myself?
Yes. To do so, enter your own email address in the "Recipient Email" fields or your physical shipping address in the "Delivery Details" field, enter your own name as the recipient name, and complete the transaction. When you receive your e-gift card alert via email, follow the instructions in this message to retrieve and redeem your e-gift card.
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I want a printed e-gift card to present to someone as a gift. How do I do this?
Simply personalize the e-gift card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field. Next, enter your recipient's name and your personal message on the gift card preview, and complete the transaction normally. You will receive an e-gift card alert via email. Follow the instructions in this message to retrieve your e-gift card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
RECEIVING & REDEEMING
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What exactly does the recipient receive when I send an e-gift card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the e-gift card you created (the design you selected, with your recipient's name and your personalized message), its value, and code number. This page also gives simple instructions for redeeming the e-gift card. Sometimes, special offers and promotions are listed on the page.
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Do I need a special printer to print my e-gift card? Do I need to print color?
No and no. Most standard office and household printers are equipped to print e-gift cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the e-gift card is clear. If it is not, you may need to install a new ink cartridge.
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Can I send an e-gift card to an international address?
You may send it to an international recipient, but it can only be redeemed for product shipped to a U.S. address.
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