- Aug 2017
Christina B.: What is your background? Have you worked in the shoe industry before?
Angelique B.: My background in customer service goes back nearly 30 years, and the last 11 years has been in the shoe industry.
I’ve been lucky to learn a lot about the process of shoemaking; from seeing the leather tanning process, to learning a variety of footwear construction methods, even learning how to manage a successful retail location.
It really helps to have the fitting expertise and product knowledge when speaking with customers!
CB: How long have you been working for Samuel Hubbard?
AB: I’ve worked for Samuel Hubbard for over a year.
CB: What do you enjoy most about being a member of the customer service team?
AB: Our customer service team is fantastic! We work well together, have great communication, and we all genuinely care about our customers’ needs and concerns.
CB: What is the most commonly asked question you get?
AB: I think the most frequently asked question by our customers has to do with the history of Samuel Hubbard.
They are always impressed to learn about (founder) Bruce Katz and his family’s passion for well-made footwear going back generations.
Bruce Katz and his father Saul Katz at the Rockport Factory in Brazil
CB: Can you talk a little about the podiatry program here at Samuel Hubbard?
AB: The Podiatry Program is a way for podiatrists to refer Samuel Hubbard Shoes to their patients.
For the past two years, we have been working with podiatrists and the most renowned 'sit and fit' retailers around the country. They all report being very pleased and excited about offering and recommending Samuel Hubbard shoes to their patients and customers.
We offer a kit to the doctors including catalogs of our APMA recommended styles to display in their offices.
With our unique code system, we can offer their clients a discount, and we can help podiatrists oversee patient participation, to better promote foot health.
In attending various APMA conferences, it’s exciting to see how many DPMs wear our shoes and bond with each other as fans of Samuel Hubbard.
Did you know? Our shoes are accepted by the APMA!
CB: Do you have any heartwarming stories about customers that have called that you can share?
AB: One of the most memorable customer experiences was when a gentleman passed along some sage advice that has always stayed with me:
“People don’t care how much you know…until they know how much you care.” I take that to heart, and it applies in every aspect of life.
CB: What do you do in your spare time?
AB: My spare time is spent as a caregiver and personal assistant at a small playhouse theater, as well as almost 25 years of participation in historical re-enactment events performing and working in the Marketplace.
I have been a student of dance all my life, so weekly classes and yearly workshops keep me busy. In rare idle time, I love to hike, read, and write.
CB: Have you always lived in California? What do you like most about living in California? What are some of your favorite places to visit in California?
AB: I have always lived in California. My favorite thing about the state is being able to access every kind of climate and natural wonder all in one place; beaches, redwoods, snowcapped mountains and deserts- all so nearby!
Some of my favorite places include Yosemite National Park near my hometown, Jug Handle State Reserve and Glass Beach in Mendocino, and the Lassen Volcanic National Park in the northeast part of the state.
Yosemite National Park
CB: What was your favorite memory this past summer?
AB: My favorite memory of the past summer was being able to attend the Glastonbury festival in England! I got to see some amazing art and performances, and volunteer for a Birmingham, UK non-profit organization.
CB: Which superpower would you like to have and why?
AB: If I could choose a superpower, it would be to self-replicate.
There are too many interesting things to see and do in the world, and not enough of me to do it all!
CB: Thanks for your time, Angelique! It’s been a pleasure getting to know you better!
AB: Of course! Happy to participate.
And the next time you give customer service a ring and I pick up, you’ll feel like you already know me! : )