We are proud to announce that our Customer Service Team has just been named the winner of the Gold Stevie Award for Customer Service Department of the Year in the 2019 American Business Awards! More than 4,000 nominations from organizations in every industry were submitted this year for consideration in a wide range of categories – and we took home first place! This is the third year in a row that the ABA has honored us with a customer service award.
We like to think that this award just confirms what we've known all along - that we do things differently at Samuel Hubbard and it shows. Everyone in our family knows that Customer Service is absolutely incredible. Now the whole world knows it too!
More than 200 professionals worldwide participated in the judging process to select this year’s winners. Here are some comments from the judges:
“Outstanding customer service is exemplified here. Quality assurance runs in the blood.”
“Great to see a company that cares for its customers the same way it does for its products!”
We treat our customers like family, so customer service is a big part of how we stay connected with the people who mean so much to us. When you call us, we're going to continue to go above and beyond time and again. When you talk, we listen and we care. We’re always here to help! Let us know if you have questions about your order, suggestions about products, or want to give us a call and talk about how much you love your Hubbards. We want to hear from you!
We could go on and on about Customer Service, but we think that at the end of the day, our customers say it the best:
“Thank you from the bottom of my soles for the stylish, comfortable shoes that you have made for me. I have never had a better customer experience with any company, and that is saying something! Attention to detail is evident in the design and workmanship of the shoes, but it also extends to impeccable customer service. How do you manage it? All I can say is thank you for doing what you do so well. My compliments to the house.
Best regards from a very satisfied customer.”
“There's a reason the Hubbard company is so successful. It begins with an amazing product and customer service that is second to none. Thanks, Daniella - you made doing business with your company an exceptional experience.”
“I am most impressed with Samuel Hubbard's customer service. It’s probably one of the most responsive I have come across in years for ordering, delivery, and answering questions.”
We couldn’t be more thankful for our customers and the way they keep in touch. Business as usual at Samuel Hubbard is anything but ordinary. We believe that exceptional shoes and an exceptional Customer Service team prepare you for every step of your journey - big and small.
Some of our favorite calls are when our customers tell us about the adventures they’ve had in their Hubbards. We’ve heard some incredible stories. As more and more people fall in love with our shoes, these stories are just going to keep pouring in. Whatever your journey with your Hubbards - climbing Mt. Tam, chasing that big career change, getting engulfed by the Amazon Rainforest, meeting your first child, or taking the train somewhere new - we’re excited to know the stories of our shoes and the journeys you’ve been on together.
Thank you for being the customers of our dreams and for celebrating with us this incredible achievement of our Customer Service Team. If you’re new to Samuel Hubbard, welcome to the family, it’s a beautiful ride.